🛡️ Safe Gaming Commitment

mxbaji Responsible Gaming Guidelines

Play for fun, stay within your limits. mxbaji puts your protection and mental wellbeing first.

For players aged 21 and above only
Our Commitment

Let gaming be a source of enjoyment, not a problem

mxbaji believes that online gaming is a form of entertainment — it should never be a tool for dealing with life's pressures or financial difficulties. Before playing on our platform, every player must understand that responsible gaming is both a fundamental right and a responsibility.

With our players across Bangladesh in mind, mxbaji has built protective tools to help you keep your gaming habits in check. From setting deposit limits to self-exclusion — every step of the way, we are here with you.

Remember: Gaming is entertainment. Every time you place a bet, treat that money as something you are spending for fun. If you find yourself betting not in hope of winning but to recover money you have already lost, that is a warning sign.

Core Principles of Responsible Gaming

Only play with money that you can afford to lose without it affecting your daily life
Decide in advance how much time and money you will spend each day or each week
If you lose, do not chase your losses by placing more bets
Do not prioritise gaming over your family, friends, or work
Never place bets while drinking or when you are emotionally unstable
Gaming is one part of life — not your whole life
Protection Tools

Your gaming, in your control

mxbaji gives you the tools to manage your gaming experience your own way. Use the options below and keep your habits healthy.

Deposit Limit

Set a limit on how much you deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. A waiting period applies if you want to increase the limit.

Time-Out Break

If you feel you need a break, pause your account for anywhere from 24 hours to 90 days. During the break you will not be able to log in and no promotional communication will be sent.

Self-Exclusion

If you want to stop playing for an extended period, choose self-exclusion. Your account can be deactivated for 6 months, 1 year, or permanently. Do not attempt to open a new account while self-exclusion is active.

Bet Limit

Set a maximum amount you can place on each bet. This tool helps prevent you from over-betting in an exciting moment and keeps your budget in check.

Gaming History

View all your bets, wins and losses, and total spending at any time. Analyse your own gaming patterns and make informed decisions when needed.

24/7 Support

If you feel gaming is becoming a problem, our support team — trained in Bengali — is always here for you. Reach us via live chat or email. Our goal is to support you, not judge you.

21+

Age Restriction Applies

24/7

Bengali Support

SSL

Encryption Protection

৳200

Minimum Deposit

Detailed Guidelines

Age Verification and Protection of Minors

To register at mxbaji, a player must be 21 years of age or older. We verify age at registration and may request identification when necessary. We are committed to keeping minors away from online gambling at all costs.

If someone in your household is under 18 or 21 and has access to your device, please keep your account logged out and your password secure.

Problem Gambling — Warning Signs

Problematic gambling habits develop gradually. If you notice the following signs in yourself or someone close to you, it is time to seek help:

Warning signs: Continuously chasing losses to recover money already lost; hiding gaming activity from family or friends; spending money meant for bills or essential expenses on gaming; feeling unable to stop gaming; feeling restless or irritable when not gaming; borrowing money to place bets.

How to Seek Help

If you feel gaming is having a negative impact on your life, you do not have to deal with it alone. The mxbaji support team is always here for you. Get in touch with us:

  • Speak with us directly via live chat — 24 hours a day, 7 days a week
  • Email us: [email protected] — we will respond promptly
  • Activate self-exclusion yourself from your account settings
  • If needed, seek support from a mental health professional or family member

Financial Management

Sound financial management is an important part of healthy gaming habits. At mxbaji, the minimum deposit is ৳200 and the minimum withdrawal is ৳1,000. Withdrawals are usually processed within 15 minutes to 2 hours.

When depositing via bKash, Nagad, Rocket, or bank transfer, keep your monthly budget in mind. Set a separate budget for gaming and do not go beyond it.

Protecting Your Loved Ones

If you believe a family member has developed a problematic gambling habit, speak with them openly. Do not leave them to face it alone. Encourage them to seek professional help and stay by their side with compassion.

Do I have a problem?

If even one of the following questions gets a "yes" answer, consider seeking help:

  • Do I place more bets to try to win back money I have lost?
  • Do I hide my gaming from my family?
  • Am I unable to stop gaming?
  • Have I borrowed money to place bets?
  • Is my family worried about my gaming?

Get help now

Our support team speaks Bengali and will assist you with complete confidentiality.

24/7 Live Chat
[email protected]

Support

We are here for you

The mxbaji support team is always ready to help ensure responsible gaming. Reach out directly for any concern.

💬

Live Chat Support

Our Bengali-speaking support team is available seven days a week, twenty-four hours a day to answer your questions. Use live chat for help with self-exclusion or setting deposit limits.

📧

Email Support

For detailed questions or self-exclusion requests, email us at [email protected]. We will reply promptly and with complete confidentiality.

Common Questions

Questions and Answers on Responsible Gaming

Go to the "Responsible Gaming" section in your account settings to set a deposit limit. Enter how much you want to deposit per day, per week, or per month. Lowering a limit takes effect immediately, but increasing a limit is subject to a waiting period. Contact our live chat for assistance.

Self-exclusion lets you voluntarily close your account for a set period of time. Once activated, you will not be able to log in and will not receive any promotional emails. Choose this option from your account settings or email our support team at [email protected]. You can select any duration — 6 months, 1 year, or permanent.

A time-out break is a short pause — typically from 24 hours up to 90 days. Once the break period ends, your account is automatically reactivated. Self-exclusion, on the other hand, is long-term — at least 6 months and permanently if needed. If you are experiencing serious problems, self-exclusion is the right choice.

First, use a strong password on your account and always log out when you are done. Keep a PIN or password lock active on your device. You can also use parental control software to block specific websites. mxbaji only allows accounts for individuals aged 21 and above.

Contact the mxbaji support team via live chat or email — we will help you take the steps you need. You can also talk to a trusted family member or friend. Consulting a mental health professional or counsellor is also very effective.

Before activating self-exclusion, you will have the opportunity to withdraw your available account balance. The minimum withdrawal amount is ৳1,000 and the process is usually completed within 15 minutes to 2 hours. Contact our support team for more details.

Enjoy the mxbaji gaming experience
safely

Play responsibly and enjoy mxbaji's cricket, slots, and casino games.

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